Student Concerns and Complaints

Notice of Student Complaint Process

Metropolitan State University is part of the Minnesota State College and Universities System (Minnesota State) of public two and four year institutions of higher education designed by Minnesota Statues chapter 136F and governed by the Board of Trustees of the Minnesota State Colleges and Universities. Metropolitan State is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools (HLC). If you wish to file a complaint about Metropolitan State with the HLC, you may do so by contacting:

Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604-1413

Metropolitan State takes student complaints and grievances seriously. If you have a complaint about Metropolitan State, we encourage you to utilize the institution’s Student Complaints and Grievances Policy 3030 and Procedure 303. If your grievance involves a Board Policy, the actions of the Metropolitan State president, an issue of institutional or program quality such as an institution’s compliance with the standards of an accrediting or licensing agency, or a claim of consumer fraud or deceptive trade practices, you may appeal to the Office of the Chancellor pursuant to the Minnesota State Board Policy 3.8 and System Procedure 3.8.1.

It is preferable to use informal means to address issues with any individual(s) and/or departments involved in a given issue whenever possible. For general student complaints or feedback, please click the Gateway AskUs! (eForm) and select “Complaints”. When that is not reasonable or does not result in an acceptable outcome, the formal means to report concerns and complaints are listed below, by type or category. These include:

• Academic and Student Services: Concerns regarding academic appeals, academic integrity, student conduct codes of violation, student mental health or behavioral concerns, or other concerns
• Accommodation-related Discrimination: Discrimination or harassment related to approved accommodation(s) not being implemented
• Discrimination or Harassment: Harassment or unfair treatment related to being a member of a protected class
• Sexual Misconduct, Harassment, or Violence: Acts of sexual misconduct, harassment or violence involving students, employees or other University visitors
• University Operations, Policies, or Standards: Concerns related to employee violations of University policies or standards, safety, financial practices, employee behavior/conduct, or technology use
• Contacting Minnesota State Chancellor’s Office
• Filing Concerns with the Higher Learning Commission