MPNA 680 Information Management, Evaluation, and Public Accountability

General

• Demonstrate a conceptual and practical understanding of performance monitoring, outcome measurement, and the impact evaluation of public and nonprofit programs and services;
• Identify the major sources of bias in estimating the effect or impact of a policy or program in the public and nonprofit sectors;
• Understand how experimental, quasi-experimental, non-experimental research designs minimize bias in program effect estimates;
• Describe ways in which information from the process and outcome monitoring and evaluation of policies and programs can be used for improved budgeting and management in public and nonprofit organizations;
• Define the field of e-government and e-democracy; and
• Articulate the potential of ICT in improving public service delivery, co-production of policies and programs, and the oversight of public and nonprofit organizations.