People and the Playbook

This session will:

• Discuss the importance of change management in any transformation.
• Consider research that supports building change management resources and the importance of communication during transformation.
• See an example of how the State of Minnesota’s new Change Agent Network will monitor and manage the complexities that come with implementing the multi-agency transformation generated from the playbook and maturity assessments.
• Find ideas for supporting grass roots change in the business units.

This is the third session from the The State of Minnesota regarding the launch of the Modernization Playbook to address outdated systems and infrastructure. The playbook is an end-to-end framework to establish consistency in understanding of roles, language, and process activities for successful transformation of business processes and IT portfolio and application management to support modernization efforts.